Returns and Refunds

Coffee Returns

We hope you love your Downriver coffee that you purchase from our online shop. If your delivery is damaged, or doesn’t live up to your expectations, we have a flexible return policy. Please reach out to us explaining what you aren't happy with and/or why you're requesting a refund and we'll take it from there. Customer satisfaction is important to us so please let us know in detail why, as we want to ensure every customer is a happy customer.

To start the return process, you can contact us at hello@downrivercoffee.com.

Non-Coffee Returns

We’ll happily accept the return of any equipment or merchandise that doesn’t live up to your expectations within 30 days of purchase. Please keep all original packaging. If the equipment is damaged or faulty, we will arrange for collection of the goods and cover all costs. You may either choose to have a replacement delivered or be issued with a full refund. If the order you’re returning is not faulty/damaged, you will be liable for return shipping costs. 

Please let us know that your goods are being returned, along with proof of postage: 

Address for returns: Downriver Coffee Roasters, Unit 12, Kelburn Business Park, Port Glasgow, PA14 6TD. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@downrivercoffee.com.